FAQ
The Frequently Asked Questions page was created to answer the most common questions about our diagnosis services. Here, you'll find quick and straightforward answers about how our plans work, the case submission process, reporting deadlines, and payment options, among other topics. If you have any other questions that aren't covered on our page, please don't hesitate to send us a message.
1
What is a "clinical case"?
A clinical case corresponds to one patient and may include multiple images or videos from exams performed during the same period. This set is evaluated as a single case.
2
Can I submit more than one image or video per case?
Yes! As long as the images or videos belong to the same patient and the same evaluation period, they can be sent in the same case.
3
How long will it take for me to receive the report?
Reports are sent within 24 business hours after sending images and patient information.
4
What is the cost per case?
The cost per case varies depending on the subscription plan chosen. Each plan offers a more competitive cost per case as the monthly subscription volume increases.
5
Do cases I didn't use in one month accumulate to the next month?
No. The only exception is when you subscribe for the first time, for example, mid-month, and you don't manage to use all the cases by the end of the month. In this case, the unused cases roll over to the following month.
6
How do I cancel a subscription plan?
Monthly plans can be canceled at any time through the customer area. Please note that annual plans cannot be canceled before the end of the contracted period.
7
Can I migrate between plans as needed?
Yes, you can adjust your plan according to your clinic's monthly demand, whether for a plan with more or fewer cases, just contact us.
8
What payment methods are accepted?
We accept major credit cards and payment options such as bank transfers, making it easy to sign up for the service.
9
In what format are the reports delivered?
Reports are delivered in PDF formats, compatible with most veterinary clinic systems.
10
Will someone from the DxVet team visit my clinic?
No, our service is completely remote, which means that exams are performed by your team and with the equipment you have at your disposal.